Outsourcing the management and monitoring of your mission-critical business operations is crucial for stability in the increasingly complex networking environment. Beyond the sheer complexity of infrastructure itself, the uncertainties of ever changing relationships with telecommunications companies, and Internet Service Providers, rapidly changing technologies often render it difficult for businesses to make the best choice. ConvergentWorks  managed services program is offered in conjunction with a National Tier 1 ISP. This program provides our customers with an effective and price conscious way to manage and maintain a pre-configured hardware and software environment within our data center to gain the benefits of increased bandwidth and superior network infrastructure. ConvergentWorks managed customers have 24 x 7 access to their data, messaging services and the help desk.   Our internal systems monitor your business-critical data environment around the clock using a sophisticated monitoring system. If a problem should arise, the systems paging, e-Mail and SNMP notification functions ensure that our Network Operating Center is immediately notified. Our systems can even execute scripts in response to error conditions, providing immediate correction of common problems.   ConvergentWorks engineers are available via appointment for any installation, training or upgrade support. Our engineers are fully qualified in a variety of technologies including Windows 2003, Novell, IIS, Data Security, Messaging and much more.   Your critical data will be archived nightly via a robotic tape subsystem. Off-site storage is available, as is express delivery of tape (DLT) cartridge.  Even more importantly, any of your files, including email can be restored to your desktop quickly and easily. (Some services available at additional monthly charges, depending on the program you select.) ConvergentWorks utilizes state-of-the-art technology to provide you with a cost-effective, around-the-clock security solution. Your systems and data are monitored 24 X 7, 365 days a year. Virus protection and firewall  security is continually updated to protect you from the latest security threats.